Your Essential Tool for Gathering Feedback
The review link is essentially your tool for gathering feedback from your customers. Your aim is to share this link with everyone who visits your business. It's the cornerstone of how you'll collect reviews and manage your online reputation.
How It Works
When your clients click on your review link, they'll be directed to a page where you're requesting their feedback. This isn't just any ordinary review page - it's an intelligent system designed to protect your reputation while gathering valuable insights.
The Smart Experience Filter
The page features an experience filter that sorts customers based on their satisfaction level. If a customer rates you with one, two, or three stars, they'll be guided to provide private feedback. Here, they'll enter their name, email, phone number, and feedback text that only you will see.
Managing Private Feedback
You'll manage these private comments from the reviews section of the platform. This gives you the opportunity to address concerns privately before they become public reviews. It's a chance to turn an unhappy customer into a satisfied one.
The Positive Experience Path
On the other hand, if customers have a positive experience and click on four or five stars, they'll be prompted to leave a public review on platforms like TripAdvisor, Google, Yelp, or any custom link you've set up. This ensures your best reviews go public while you handle negative feedback privately.