Understanding the History Section
Switching over to history, you can view the status of review requests sent via the platform. This is your audit trail for all the review requests you've sent to customers.
Checking Delivery Status
You can check specific messages to see if they were successfully delivered. This is crucial for understanding whether your review requests are actually reaching customers.
WhatsApp Example
For example, by checking a WhatsApp review request, you can confirm its delivery status. A delivered status indicates that clients received the review request on WhatsApp. You can be confident that the message made it to their device.
SMS Delivery Verification
Conversely, if an SMS shows "delivery failed", you can examine the failure reason. The system provides details such as "invalid number" or other error messages that explain why the message didn't go through.
Troubleshooting and Quality Control
This information is invaluable for troubleshooting. If customers say they never received your review request, you can check the history to determine if it was actually delivered or if there was an issue. You can also identify problems with contact information in your database, like outdated phone numbers.
Ensuring Request Success
By monitoring the history section regularly, you can ensure that your review requests are successfully reaching customers. If you notice patterns of failed deliveries, you can address the root cause, whether it's updating contact information or choosing a different communication channel.