Critical Alert for Negative Feedback
You can also enable notifications for new private feedback. This is particularly essential because private feedback is often negative - it's from customers who rated you low and chose to share concerns privately rather than publicly.
Immediate Response Opportunity
Getting notified about unhappy customers leaving private feedback allows you to promptly log into the platform and respond. This creates an opportunity to address their concerns, apologize if necessary, and potentially turn the situation around.
Damage Control
By responding quickly to private feedback, you might be able to prevent that unhappy customer from later leaving a public negative review or from sharing their negative experience with others. It's your chance at damage control.