Restart the Integration Process
After adding a new location, it's essential to restart the integration process for that location. Each location needs its own connections to review sites, text channels, and social media pages.
Connecting Review Sites
Head over to Settings, choose Integration, and connect the review sites specific to this location. If it's a different physical location, it will have its own Google Business Profile, its own Yelp page, and potentially its own presence on other review platforms.
Setting Up Communication Channels
Also, connect the text channels (email, SMS, WhatsApp) for this second location. While email typically remains the same across locations, you might have location-specific phone numbers for SMS or different WhatsApp accounts.
Social Media Integration
Connect the social media pages for this second location as well. Many multi-location businesses have separate Facebook and Instagram pages for each location to serve their local communities better.
Full Feature Access
Once done, you can fully utilize the platform's features for this newly added location. Everything works independently - review collection, automated responses, social sharing, analytics - all customized for this specific location.
Ongoing Management
From this point forward, you can manage each location's reputation separately while still having the convenience of accessing everything from one master account. You can compare performance, share best practices between locations, and maintain consistency across your brand.