How Messaging Credits Work
When you start sending review requests, you'll utilize our messaging channels such as email, SMS, and WhatsApp. Depending on the plan you choose, you'll have specific monthly limits for each channel.
Checking Your Limits
In the Settings under Limits, you can keep an eye on the credits available for each channel. This transparency helps you understand exactly what resources you have available.
Example Allocation
For instance, you might see that every month you're provided with 1,000 emails, 100 SMS messages, and 100 WhatsApp messages. These are your monthly allowances for sending review requests through each channel.
Tracking Current Usage
You can also track your current monthly usage in real-time. For this month, for example, you might see there are 68 SMS remaining, meaning you've used 32% of the allocated SMS credits. This visibility helps you pace your campaigns appropriately.
Monthly Reset
These limits refresh every month at your billing date. At the end of each billing cycle, your credits reset to the full amount included in your plan. You start fresh with your full allocation.
Why Limits Exist
Limits help keep costs predictable and ensure fair usage across all users. They're set at levels that accommodate most businesses' typical review request needs while preventing abuse of the messaging systems.