Taking a Moment to Verify Everything
Before you move on to using the platform's other features, it's important to make sure all your integrations are properly set up. Think of this as a final quality check to ensure everything is connected and working correctly. Taking a few minutes to verify your integrations now will save you time and frustration later.
Checking Your Review Site Connections
Go back to your integrations page and review each section. Make sure all the review sites you want to monitor are showing as connected. You should see a confirmation or connected status next to each platform.
Fixing Any Connection Issues
If any platforms show as disconnected or need attention, go through the connection process again for those specific platforms. It's better to catch and fix these issues now rather than discover them later when you're trying to use the features.
Verifying Your Text Channels
Check your text channels next. Verify that email and SMS are enabled and ready to use. If you plan to use WhatsApp, make sure you completed the Facebook login process and see WhatsApp listed as connected. These channels are crucial for your review request campaigns, so you want to be certain they're working before you start reaching out to customers.
Confirming Social Media Integrations
Finally, review your social media connections. If you want to share reviews on Facebook or Instagram, make sure both platforms show as successfully connected. Test that you have the right accounts linked - your business accounts, not personal ones.
You're Ready to Get Started
Once everything is confirmed and connected, you're ready to start using the platform to its full potential. Your reviews will start flowing into the dashboard, you'll be able to send review requests through your chosen channels, and you can begin sharing positive feedback on social media.
The Foundation is Set
The foundation is set, and now you can focus on actively managing and improving your online reputation. All the hard work of connecting integrations is behind you, and now you can enjoy the benefits of having everything in one centralized place.
Getting Help When You Need It
If you run into any issues during the integration process, don't hesitate to reach out to support. The team is here to help make sure everything connects smoothly so you can get started with confidence.