Why Google Comes First
Let's begin with the most important integration: Google. For most businesses, Google is where the majority of customers will leave reviews, so this connection is crucial. The good news is that once you set it up, the platform will automatically manage your reviews and your Google Business Profile.
Starting the Connection Process
To get started, simply click on the "Connect" button next to Google in your integrations list. You'll see two different ways to connect: through login or through public access.
Choosing the Right Connection Method
We strongly recommend using the login method because it gives the platform full access to automatically manage your reviews and your Google Business Profile. The public access option is more limited and won't give you all the automation features. Think of the login method as getting a VIP pass - it unlocks everything.
Logging In with the Correct Account
When you choose the login method, click the button to log in with Google. Here's an important tip: make sure you use the Google account that actually manages your Google Business Profile. If you use a different account, the connection won't work properly.
Granting Permissions
After you log in, Google will ask you to give consent for the platform to access your business information. Go ahead and approve this - it's necessary for the integration to work. This permission allows the platform to see your reviews, respond on your behalf, and keep everything synchronized.
Selecting Your Profile
Next, you'll see a dropdown menu asking you to select the user who manages your Google Business Profile. Choose your account from this list and confirm your selection.
Choosing Your Business
Finally, you'll see another menu where you need to choose your actual Google Business Profile from all the profiles associated with your account. This is especially important if you manage multiple businesses. Take a moment to make sure you're selecting the right business location.
Connection Complete
Select the correct profile and click "Confirm." That's it! Your Google integration is now complete. The platform will start importing your existing reviews and will monitor for new ones in real-time. You'll be able to respond to reviews directly from the dashboard, and all your Google review data will be included in your analytics.