Sending Individual Review Requests
Quick requests allow you to send review requests to individual customers quickly and easily. This is perfect for when you want to reach out to specific clients who just had a great experience.
How to Send a Quick Request
Navigate to the reviews section and click on quick request. You'll see options for how to send the request - you can choose between SMS, email, or WhatsApp depending on what works best for your customer.
Entering Customer Information
After selecting your preferred channel, like SMS, click next. Then, enter your client's contact details, including their name and phone number. The personalization makes the request feel genuine rather than automated.
Adding Multiple Recipients
You can also add multiple clients by clicking the "add client" button. This is helpful when you want to send requests to several people who were together, like a group dining experience or a family that received your service.
Finalizing the Request
Select the appropriate consent option and click next. Then customize the message text you'll send to your client. The review link is always automatically included in the message, so customers can click directly through to leave their review.
Immediate Delivery
Once you click send, your customer will receive the review request on their phone immediately. This method combines the personal touch of manual requests with the convenience of automated messaging.