Selecting Your Target List
Next, you'll select the list you want to target. The platform organizes your contacts into different lists based on their status and history.
The Recommended Approach
We recommend choosing the 'Not Contacted' list to ensure you're sending the review request only to those contacts who haven't received one in the past. This prevents duplicate requests and keeps your outreach professional.
Why 'Not Contacted' Works Best
By targeting only contacts who haven't been contacted before, you avoid annoying customers with repeated requests. This approach respects their inbox while still giving every new customer an opportunity to share their feedback.
Other List Options
Depending on your strategy, you might have other lists available to target. However, for most businesses focused on gathering new reviews, the 'Not Contacted' list is the most effective choice.